RETURN & EXCHANGE POLICY

At RM Fragrance, your satisfaction is our priority. We understand that buying fragrance online can be tricky, which is why we have designed a customer-friendly policy to ensure you shop with confidence.

1. ELIGIBILITY

  • Timeframe: All exchange or return requests must be initiated within 7 days of delivery.

  • Condition for Exchange (Scent Preference): If you wish to exchange a perfume because you did not like the scent, the bottle must be at least 90% full and returned with its original box and packaging.

  • Condition for Damaged/Defective Items: If you received a damaged bottle or the wrong product, it must be reported within 24 hours of delivery with photographic proof.

  • Proof of Purchase: A valid order number or confirmation email is required to process any request.

  • Sale Items: Clearance or "Final Sale" items are not eligible for exchange or return unless delivered damaged.

2. EXCHANGE POLICY (Change of Mind)

We offer exchanges if you want to try a different scent.

  • How to Initiate: Contact us via Instagram DM @rmfragrances.pk or WhatsApp us at +92 340 5851128 within 7 days.

  • Shipping Costs: For preference-based exchanges (e.g., you want to swap "For Him" for another scent), the customer is responsible for sending the parcel back to our warehouse.

  • Process: Once we receive your return and verify the bottle is 90% full and undamaged, we will dispatch your new requested item.

  • Timeline: The exchange process typically takes 7–10 working days.

3. RETURN & REFUND POLICY (Defects & Issues)

Refunds are strictly processed for defective, damaged, or incorrect items.

  • Eligibility: Returns for a cash refund are only accepted if:

    1. The item delivered was incorrect (wrong scent sent).

    2. The item was damaged/broken at the time of delivery (leaking bottle, broken spray).

  • How to Initiate: Send a picture/video of the defect to @rmfragrances.pk or WhatsApp +92 340 5851128 immediately upon opening the parcel.

  • Resolution: We will offer you a Free Replacement (shipped at our expense) or a Full Refund.

  • Refund Deductions (For Non-Defect Returns): If a refund is granted for a non-defective item (special case approval), please note that the original Courier Delivery Charges + COD Handling Fee (approx 4%) will be deducted from the refund amount, as these are third-party costs already paid to the courier company.

  • Refund Method: Refunds are processed via Bank Transfer, JazzCash, or EasyPaisa within 7 working days of receiving the returned item.